HIPAA Compliance
The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is a federal law that required the creation of national standards to protect sensitive patient health information from being disclosed without the patient’s consent or knowledge.
"HIPAA compliance is relevant to websites and digital solutions that allow transfer of sensitive data. It is the only way to add functions such as online scheduling, medical history forms, intake forms, insurance forms, online payments on your website".
Why you need online intake forms and scheduling:
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Increase number of patient appointments: 40% of patients will book an appointment out of hours when your admin cannot respond on the phone. If your competition offers online scheduling they may be getting these appointments.
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Patients prefer it: 80% of patients state that they would change healthcare provider for convenience alone. (NRCHealth, 2019) and 43% of patients prefer to book appointments online. (Kyruus, 2020)
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Reduce administrative burden: The average practice admin spends 10 hours per week on booking appointments over the phone.
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Reduce waiting room time: Collect data timely, i.e. COVID-19 questionnaire prior to appointment.
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Reduce no-shows: Online appointment scheduling sends reminders and offers rescheduling.
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Increase efficiencies: Reduce paperwork and add "environmentally friendly" to your values and branding. Edit data and correct errors.
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Safely collect payment methods and signatures: Send invoices, collect payments timely, collect and safely store signed agreements, weavers, insurance details, release authorizations and others.